Frequently Asked Questions (FAQs)
What are tenants responsible for?
- Pay the rent on time every time. If not paid on the first, you will be provided with a Notice To End which give you 5 days to pay or 10 days to move. If you pay rent late more than once, you risk eviction for frequent late payment of rent.
- Keep the premises and the surrounding area clean and in good condition.
- Keep noise to a level that will not disturb you neighbours.
- Repair any damage occurring to the home through the fault of the tenant, family members or guests. Notify Property Manager at once of major damage.
- Give the Property Manager permission to enter the apartment at reasonable times and with advance notice to inspect it or to make any necessary repairs.
- Notify the Property Manager of any anticipated prolonged absence from the home
- When moving out, give Property Manager proper advance notice. Be sure that the home is in the same condition as when the tenant moved in and return the key to the Property Manager promptly.
- Notify the Property Manager immediately if the home needs repair. If notification is neglected, the tenant may be charged for the additional damage as a result of not reporting the matter.
- Promptly pay for all utilities that the Property Manager does not otherwise agree to pay for.
- See your tenancy agreement for specific details that you agreed to by signing the contract.
What is the tenant not responsible for?
Reasonable wear and tear which refers to natural deterioration that occurs due to aging and other natural forces, where the tenant has used the premises in a reasonable manner.
What is my security deposit for?
Any damage caused by deliberate action or negligence is the tenant’s responsibility. The security deposit may be used to rectify a problem at the end of a tenancy but an interim matter should be reported to the Property Manager as soon as possible. Tenants should note that liability for damage is not limited to the amount of a security deposit.
Do I really have to clean/do these things?
Yes, the tenant is expected to have the carpets professionally steam-cleaned; and window coverings, behind appliances, walls, vents/grilles, and glass, cleaned on a regular basis and then again at the end of the tenancy. Yards, walks and driveways require regular tenant upkeep, which includes raking leaves, shoveling snow, maintaining gardens, and mowing/trimming lawns as required for safety and relative curb-appeal. Bulbs, filters and fuses must also be replaced as necessary. Fireplaces and chimneys must be maintained and cleaned if being used. The tenant is also responsible for freeing blocked plumbing, lost keys or similar negligence.
Can I put things on the wall or alter the premises in any way?
Before hanging anything on a wall, the tenant should request permission from the Property Manager. The tenant must repair walls where an excessive number of nail holes, large nails, anchors, screws or tape have been used and have left wall damage. A tenant must not paint, renovate, or otherwise alter the premises without the written consent of the Property Manager before undertaking any work.
Can I change the locks?
No you can not change the locks. If there is an issue with them, please notify the Property Manager.
Can the Property Manager/Landlord come in if I refuse?
Yes, with 24 hours to 30 days notice, the property can be reasonably accessed with or without your permission. You do not have to be present but may opt to do so.
Do I have to carry insurance?
Yes in order to rent one of our properties, you are required to carry tenant insurance. To protect yourself an any liability relating to fire or other damage.
Can I call the Property Manager outside of regular office hours?
Yes, but for emergencies only.
Are we allowed to take on another roommate?
Possibly, but at the reasonable discretion of your Property Manager. This must be approved in writing before the extra party moves in.
I moved in without pets, can I have pets after I move in : You must seek permission from the Property Manager. If pets are permitted you will have to pay a Pet Deposit which is equal to ½ months rent.
How Can I Pay Rent?
Rent is collected by Pre-Authorized Debit (PAD) from your bank account. Your security deposit can be made this way or by e-transfer. We do not accept cheques.